TY  - BOOK
AU  - Das,Kallol
TI  - H-CRM: the key to lifelong business relationships 
SN  - 8176499643
U1  - 658.3 
CY  - Kuala Lumpur
PB  - S.A.Majeed & Co. Sdn Bhd.
KW  - Personnel management
KW  - Industrial management
KW  - Customer relations
KW  - Management
N1  - Includes index
ER  -