TY  - BOOK
AU  - Md. Ali Berahim
TI  - Pelanggan setia
SN  - 9789673690213
U1  - 658.812 
PY  - 2010///
CY  - Batu Caves
PB  - PTS Professional Sdn. Bhd.
KW  - Customer loyalty
KW  - Cunsumer satisfaction
KW  - Customer services
ER  -