Haksever, Cengiz <br/><br/>
Service management and operations / 
Cengiz Haksever, Barry Render, Roberta S. Russell, Robert G. Murdick 
 - vii, 584 pages :  colour illustrations ;  28 cm 
<br/><br/> Includes index 
<br/><br/><label>ISBN: </label>0130173967 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Service management
<br/><br/><label>Dewey Class. No.: </label>658  / CEN 2000