TY  - BOOK
AU  - Haksever,Cengiz
AU  - Render,Barry
AU  - 
AU  - 
TI  - Service management and operations
SN  - 0130173967
U1  - 658 
PY  - 2000///
CY  - New Jersey
PB  - Prentice Hall
KW  - Service management
N1  - Includes index
ER  -